Policies
Shipping & returns
Everything you need to know about how your hair gets to you — and what happens if it isn't the one.
Free US shipping over $149
Flat $9.95 below that. Express upgrades at checkout.
Same-day dispatch
Order before 2pm EST Monday–Friday and it leaves that day.
30-day returns
Unopened, uninstalled hair in original packaging.
Tracked & insured
Every parcel is tracked door to door and insured.
Standard US delivery is 2–5 business days ($9.95, free over $149). Express is 1–2 business days ($24.95). Canada and the UK are 5–9 business days from $29.95; duties are calculated at checkout. Pre-orders ship on the date shown on the product page.